Privacy Policy

Milao ("we", "us", "our") respects your privacy. This policy explains what personal data we collect, why we collect it, and how we protect it, in line with India's Information Technology Act 2000 and the Digital Personal Data Protection Act 2023.

1. Data we collect

• Account data: name, email, phone number.
• Order data: shipping address, PIN code, contact number.
• Profile data: optional alternate contact, message shown on QR scan.
• Usage data: scan counts, device type, coarse location shared voluntarily by a finder.

2. How we use it

• To operate the scan-to-reach service and deliver orders.
• To relay messages from finders to owners.
• To send transactional emails (order confirmation, shipping updates).
• To comply with legal obligations.

3. Privacy mode

By default, your phone number and email are never shown on public scan pages. Finders reach you through an in-app message. You may opt to reveal contact details from the dashboard.

4. Sharing

We do not sell your data. We share limited data with: (a) payment processors such as Razorpay, (b) logistics partners for shipping, and (c) authorities when required by law.

5. Security

Data is stored on encrypted infrastructure with row-level access controls. Payments are handled entirely by PCI-DSS-compliant gateways; we never store card or UPI credentials.

6. Your rights

You can access, correct, or delete your data at any time from the dashboard, or by writing to vinishpv@gmail.com.

7. Cookies

We use only essential cookies required for sign-in and cart. We do not use tracking or advertising cookies.

8. Contact

Grievance Officer: Vinish P V — vinishpv@gmail.com.